FAQ’s

Any competent contractor, cabinet maker, or installer can install wooden countertops. They simply screw in from the bottom with a slotted hole. We will include instructions in the box with your top! Step 1: Before setting the countertop on the cabinets drill 4-6 holes in the cabinet braces for the attaching screws to go through. Drill these holes slightly larger than the screws you plan on using. If your cabinet’s do not have these corner braces, small L brackets may be used.

Step 2: Place your countertop on top of your cabinets and slide it into the desired position. Use a tape measure or ruler from all sides to make sure it is centered how you like it. Step back and look to make sure everything looks right. Step 3: Pre-drill holes in under side of countertop with a drill bit slightly smaller than the screws you plan to use. Be careful to only go approximately half way through the top. Step 4: Secure the countertop through the cabinets using standard wood screws. Choose your screws so that they extend approximately 1” into the countertop. Use a washer on the screw to increase it’s holding capacity and to allow for slight wood movement with seasonal change. You’re finished! Please contact us if you would like a more detailed explaining.

All Walnut Wood Works tops are shipped via Freight Carrier. All of our deliveries are curbside. For extreme size tops drivers may require assistance with unloading. 

We take time to carefully and thoughtfully package your butcher block. Each and every top gets a custom fit crate to its exact dimensions. The top is first encased in high density styrofoam to protect it from scratches and dings. It is then encased in a solid plywood crate so that nothing can happen to it on it’s long journey to you. We want it to arrive just as beautiful as when it left!

 

Your top will be delivered via Freight Carrier and will be a curbside delivery.

 

COMMERCIAL SHIPPING OPTION
You have the option to select commercial shipping at checkout. Commercial shipping requires a means of unloading (fork lift, loading dock, or manpower) and normal business hours. There is no lift gate service with commercial deliveries and the carrier assumes standard business hours and does not call ahead. If you require a lift gate or a call ahead delivery please email us before shipment, or select the residential shipping option.

One thing that you need to be conscious of when you order a butcher block is the humidity in your home. Because wood expands and contracts due to the relative humidity in your home, it is smart to keep it at a stable level. All of our wood has been kiln dried to a 7% MC which corresponds to about a 50% relative humidity in the home. To help insure that your wood top won’t be put through extreme low to high humidity levels we recommend keeping a humidifier at 50% relative humidity through the year. This will also help protect your butcher block from stress cracks which are created by these changes in humidity. If you would like to know more about this topic, feel free to call us and discuss how you can protect your butcher block.

 

Return Policy:
We accept returns on unused Floating Shelf Brackets. A 10% restocking fee will apply to help cover the cost of inspecting and repackaging brackets for resale.

Floating Shelves and Countertops are custom made for each customer. We do not allow discretionary returns. We stand behind our product 100% and will replace/repair any item that arrives damaged or not as described. We appreciate your understanding that these products are made specifically to your dimensions and it costs us a great deal of time and money to ship them to you. We simply cannot accept returns for custom products for these reasons.

Payment Terms:

Payment is due in full at time of order unless otherwise discussed and approved with us beforehand.  We accept Credit Card or check. Checks will be held until deposit is cleared before work begins.
If you would like different payment terms please reach out to us to discuss.