FAQ’s

Want to know more about the pros and cons of Wooden Coutertops?

Maintenance

Our Conversion Varnish is waterproof and virtually maintenance free. Hardwax Oil should be reapplied every few years, or when water fails to bead off the surface. Our Tung Oil  is a classic oil finish. We hand rub each coat into the top here at Walnut Wood Works. When it arrives to you it has received 4-6 coats of Tung Oil and Beeswax, which provides good protection from water and stains.

Protection

If you desire ultimate protection and longevity out of your Oil Finished top we recommend further applications of Pure Mineral Oil. This maintenance step gives the top an extra level of protection. Think of your wood top as a sponge. A dry sponge soaks up any water that comes near it, but the wetter the sponge gets the less it will absorb, until it reaches it’s saturation point. At this point it doesn’t matter what you dump on it, it’s not going to soak anything else up. Your wood top is the same, the more oil it absorbs the less water, grease, and wine it can absorb. Just like the sponge, your top reaches a saturation point where it simply can’t absorb anything else. Reaching this point takes anywhere from 5-10 applications of oil. When the oil no longer soaks into your top you will be very well protected. We recommend Mineral Oil application twice a week for the first month. Once you reach the saturation point we recommend application about once a month to keep a good protective layer on your butcher block. When water fails to bead off the surface, that’s a good indicator that it’s time for another coat.

Cleaning

To clean your Tung Oil top after food prep or just general cleaning we recommend a mixture of rubbing alcohol and water to sanitize your top. Scrub the mixture with a damp sponge until clean. Dry any noticeably wet spots and allow the top to dry. Apply a light coat of Mineral Oil after cleaning and your top will be as good as new.

Scratches and Stains

Oil finished tops age with the home, they lightly scratch and dent and take on a beautiful patina that becomes part of the kitchen. We recommend that any scratches or marks simply be sealed with the Mineral Oil and left alone to add to the rich beauty of the piece. If your desire to remove scratches or stains (on an oil finished top), you can simply sand the imperfection out with 220 grit sandpaper. After sanding remove all dust and apply several coats of Pure Tung Oil to get your top back to new condition.

 

Any competent contractor, cabinet maker, or installer can install wooden countertops. They simply screw in from the bottom with a slotted hole. We will include instructions in the box with your top! Step 1: Before setting the countertop on the cabinets drill 4-6 holes in the cabinet braces for the attaching screws to go through. Drill these holes slightly larger than the screws you plan on using. If your cabinet’s do not have these corner braces, small L brackets may be used.

Attachment points

Step 2: Place your countertop on top of your cabinets and slide it into the desired position. Use a tape measure or ruler from all sides to make sure it is centered how you like it. Step back and look to make sure everything looks right. Step 3: Pre-drill holes in under side of countertop with a drill bit slightly smaller than the screws you plan to use. Be careful to only go approximately half way through the top. Step 4: Secure the countertop through the cabinets using standard wood screws. Choose your screws so that they extend approximately 1” into the countertop. Use a washer on the screw to increase it’s holding capacity and to allow for slight wood movement with seasonal change. screw You’re finished! Please contact us if you would like a more detailed explaining.

All Walnut Wood Works tops are shipped via Freight Carrier. All of our deliveries are curbside. For extreme size tops drivers may require assistance with unloading. 

We take time to carefully and thoughtfully package your butcher block. Each and every top gets a custom fit crate to its exact dimensions. The top is first encased in high density styrofoam to protect it from scratches and dings. IMG_0875 It is then encased in a solid plywood crate so that nothing can happen to it on it’s long journey to you. We want it to arrive just as beautiful as when it left! IMG_0876

 

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Your top will be delivered via Freight Carrier and will be a curbside delivery.

 

COMMERCIAL SHIPPING OPTION
You have the option to select commercial shipping at checkout. Commercial shipping requires a means of unloading (fork lift, loading dock, or manpower) and normal business hours. There is no lift gate service with commercial deliveries and the carrier assumes standard business hours and does not call ahead. If you require a lift gate or a call ahead delivery please email us before shipment, or select the residential shipping option.

One thing that you need to be conscious of when you order a butcher block is the humidity in your home. Because wood expands and contracts due to the relative humidity in your home, it is smart to keep it at a stable level. All of our wood has been kiln dried to a 7% MC which corresponds to about a 50% relative humidity in the home. To help insure that your wood top won’t be put through extreme low to high humidity levels we recommend keeping a humidifier at 50% relative humidity through the year. This will also help protect your butcher block from stress cracks which are created by these changes in humidity. If you would like to know more about this topic, feel free to call us and discuss how you can protect your butcher block.
 

Return Policy:
We accept returns on unused Floating Shelf Brackets. A 10% restocking fee will apply to help cover the cost of inspecting and repackaging brackets for resale.

Floating Shelves and Countertops are custom made for each customer. We do not allow discretionary returns. We stand behind our product 100% and will replace/repair any item that arrives damaged or not as described. We appreciate your understanding that these products are made specifically to your dimensions and it costs us a great deal of time and money to ship them to you. We simply cannot accept returns for custom products for these reasons.

Payment Terms:

Payment is due in full at time of order unless otherwise discussed and approved with us beforehand.  We accept Credit Card or check. Checks will be held until deposit is cleared before work begins.
If you would like different payment terms please reach out to us to discuss.

How quickly can I get my countertop?

Each and every top is handcrafted with care specifically for you. Our current lead time is approximately 8-10 weeks!

Does WWW measure and install locally?
We do not come out to measure or install. We are simply the manufacturer. Your cabinet guy, contractor, or any one handy with a tape measure and measure your countertops. Install is simple as well, just screws from underneath through the cabinet braces. Find more info about installations above in the Tabs.
Can WWW deliver locally?
We can do delivery up to 50 miles from us in Bell Buckle. Please note that this is only a delivery, we do not install. We are a small business so it will be Justin doing delivery by himself. You will need someone to be there to help him unload the top/s.
What do you need for sink/range cutouts?
We CNC cut all of our cutouts with a computer controlled router. To do this all we need from you is a drawing of where you’d like them placed and the model numbers for the sinks/ranges/etc.
Can I put hot pans on a butcher block top?
We do not recommend placing a pan directly off the stove onto the countertop, it is wood after-all! Warm pans, hot foods, baking dishes, etc. should cause no issues on your top.
Can I cut on a butcher block top?
It depends on your finish choice. If you would like to cut on your top, we recommend the Tung oil and Beeswax finish. It is 100% natural, food safe, and easy to touch up any scratches! We do not recommend cutting directly on our Conversion Varnish or Rubio Monocoat Finishes.
Why should you commit to us?
In a recent online survey, our customers had these things to say about why they chose us over other butcher block companies:

  • Beauty of the product
  • Expertise
  • Locally sourced
  • Fair Price
  • Handmade
  • Small Company
  • Real wood
  • Quality
  • Design
  • Willingness
  • Service
  • Responsiveness
  • Easy to order
  • Fast delivery

Walnut Wood Works

204 Church Cross Rd

Bell Buckle, TN 37020

Contact Us: 

Monday - Friday 8am-4:30pm CST

931-488-8480

Orders@walnutwoodworks.com