Built right, or we make it right.
How to look after a solid-hardwood countertop, shelf or mantel, and exactly what our 3-year craftsmanship warranty covers, plus returns and what to do if a delivery arrives damaged.
Care, by finish.
Every finish is food-safe once cured. Here's what each one asks of you. The finishes guide explains how they work.
A wipe of oil, now and then
When the wood looks dry, wipe on food-grade mineral oil at night and wipe off the excess in the morning. You can't overdo it. Re-oil when water stops beading. Tung oil on walnut, mineral oil on the lighter woods.
A refresher every few years
Wipe on a refresher coat every three to five years. No sanding needed.
Essentially nothing
Clean with mild soap and water. Don't cut directly on it, and skip abrasive pads.
Every finish: wipe up standing water, don't leave a wet sponge or dish rack sitting on the wood, and use a trivet under hot pans. On an oil finish, a scratch or scorch sands out and blends back in with a little oil.
Installation and humidity.
Solid wood moves a little as the air around it gets wetter or drier. Let your top sit in the room for a few days before installing, fasten it so it can move with the seasons (slotted brackets or elongated screw holes), and seal any edge you cut, including the edges of a sink opening.
Keep your home's humidity steady and avoid extremes: don't aim a humidifier at the wood, and don't install a top over an unconditioned space.
Every piece is built right, or we make it right.The Walnut Wood Works promise
The 3-year craftsmanship warranty.
Every countertop, shelf and mantel we build is covered for three years from delivery against problems with our craftsmanship, such as a glue joint that opens, a finish that fails, or a construction defect.
How it works: send us a few photos and a short description of what you're seeing. We review every claim personally and, when it's covered, we'll repair, refinish or replace the piece, whichever makes it right. In our experience, if a problem is going to appear, it almost always shows up within the first few months, so let us know early.
What isn't covered: solid wood responds to its environment. We can't cover movement, cracking or cupping that is clearly caused by humidity conditions in the home, and the warranty doesn't extend to water damage, everyday wear (knife marks, scorches, scratches), or pieces modified after delivery. We make the final call on each claim, and we'll always explain our reasoning.
Returns.
Change or cancel within two weeks
Countertops, shelves and mantels are built to your dimensions and can't be returned. You can change or cancel a custom order within two weeks of placing it.
30-day returns
Floating shelf brackets and tools can be returned within 30 days of delivery. The buyer pays return shipping.
Delivery damage.
Inspect your delivery before the driver leaves. If anything is damaged, write it on the delivery receipt with the driver present.
Freight carriers only accept damage claims noted at delivery; without that note, we have no way to recover the cost from the carrier. Then send us photos right away and we'll take it from there.
Care and warranty, answered.
What does the Walnut Wood Works warranty cover?
How do I make a warranty claim?
What isn't covered by the warranty?
Can I return a custom countertop or shelf?
Can I return brackets or tools?
What should I do if my delivery is damaged?
How often should I oil a butcher block countertop?
Call the shop.
931-488-8480, Monday through Thursday, 8:00 am to 4:30 pm Central.